I Love Books

1. General Terms

To ensure best results for all parties involved I Love Books (also us, we, our, refers to I Love Books staff) have laid out in Terms and Conditions expected outcomes. The Terms and Conditions can be updated without notice. Your (also you, customer/s, student/s refers to any service users) continued use of our Coaching service will be regarded as confirmation that you accept these amendments.

2. Services

I Love books is offering coaching services for Years 5 to 12 in classes up to five students. We will also provide catch up classes for those students who will benefit.

Students will workshop through appropriate textbooks for the subject matter.

3. Academic honesty

You understand that these classes are for your benefit and designed to give you extra assistance where a normal class setting has been insufficient for your needs and cannot be regarded as cheating. For you to benefit fully, it is expected that all exercises and homework is exclusively your own work.

4. Your obligations and conduct 

See Student Code of Conduct for more details.

Be kind to yourself and others. Be respectful and co-operative with your Teacher.

If you have any personal issues regarding the Tutor or method of teaching, concerns, problems, or suggestions regarding service, inform one of the staff at I Love Books.

If your conduct is deemed inappropriate for the class, the Staff will inform I Love Books and in turn parents. Cancellation of classes may ensue. No refund will be given for the remainder of sessions.

5. Booking Sessions

In the event we cancel a Session, we will do everything in our power to give you as much notice as possible. We will try to give you suitable options for another Session.

6. Cancelling Sessions

Cancellations occur, we need at least three hours’ notice to notify others who may wish to fill the vacancy.

• A make-up Session may be arranged at an agreed upon time between all parties.
• Cancelled Sessions with three (3) hours’ notice will NOT be charged.
• Cancelled Sessions with less than three (3) hours’ notice will be charged at 50% of the agreed rate.

7. Punctuality

If a student is late to a workshop and has not given us enough notification (that is three hours’ prior notice) you will still be charged the full agreed rate.

8. Non-attendance of workshop session

If a student misses a session without any notice (see Cancelling Sessions) a make-up session may be arranged at an agreed upon time between all parties. Missed Sessions will be charged the full agreed rate.

9. Change of session schedule

We do not promote this, but a Change may occur when all parties have agreed on a new time or day for the Session to occur.

Changes in Time and/or Day must follow the rules of Cancelling Sessions and be done with at least 3 hours’ notice.

10. Group Sessions

Group sessions are run with the aim to help more students.

I Love Books Staff will work with a variety of students in the one class with a focus on a particular skill set.

11. Payments

Payments are to be completed three days before the beginning of the first session of the workshop. You agree to pay in advance to I Love Books administration and expenses. If the workshop or session is cancelled due to extenuating circumstances then we will do everything in our power to make another time that suits all parties. No cash refund will be provided.

12. Termination and suspension

I Love Books retains the authority to exclude and/or dismiss any customer with or without justification at any point in its only prudence, for any reason or no reason. You accept that, in case you are excluded and/or dismissed, you will not be able to attend classes after discontinuation or in the time of postponement.

13. Communication

I Love Books may correspond to customers through email, regular mail, or reporting announcements or links to memos regarding service and marketing. I Love Books secure the authority at any point to alter, postpone or discontinue providing tutoring, as well as utilization or admittance to them, with or without notification. I Love Books will not be responsible to customers or any outside party for any adjustment, interruption, or discontinuation of service. I Love Books may improve these Terms at any point by informing the modified terms on this website.

14. Disclaimers

I Love Books Terms and Conditions override any discrepancy that may conflict with the above.

I Love Books Community (includes I Love Books staff and Volunteers connected with the Workshops), is committed to the safety and wellbeing of the students in our workshops. We recognise the importance of, and a responsibility for, ensuring our workshops are a safe, supportive, and enriching environment which respects and fosters the dignity and self-esteem of children and young people, and enables them to thrive in their learning and development.

This Code of Conduct aims to protect children and reduce any opportunities for child abuse or harm to occur. It also assists in understanding how to avoid or better manage risky behaviours and situations. It is intended to complement child protection legislation, Department policy, I Love Book’s policies and procedures and professional standards, codes, or ethics as these apply to staff and other personnel.

The I Love Books community will support implementation and monitoring of the Code of Conduct, and will plan, implement, and monitor arrangements to provide inclusive, safe, and orderly schools and other learning environments. We will also provide information and support to enable the Code of Conduct to operate effectively.

The I Love Books community involved in child-related work are required to comply with the Code of Conduct by observing expectations for appropriate behaviour below. The Code of Conduct applies in all workshop situations, and in the use of digital technology and social media.

Acceptable behaviours for I Love Books Community

As the I Love Books Community is involved in child-related work in a group setting, we are responsible for supporting and promoting the safety of children by:

1. Always upholding student safety.
2. Treating students and families in the Workshop community with respect both within the school environment and outside the school environment as part of normal social and community activities.
3. Listening and responding to the views and concerns of students, particularly if they are telling you that they or another child has been abused or that they are worried about their safety/the safety of another child.
4. Promoting the cultural safety, participation and empowerment of Aboriginal and Torres Strait Islander students which also includes all students no matter their background.
5. Promoting the safety, participation, and empowerment of students with a disability.
6. Reporting any allegations of child abuse or other child safety concerns to one of the I Love Books staff.
7. Understanding and complying with all reporting or disclosure obligations (including mandatory reporting) as they relate to protecting children from harm or abuse.
8. If child abuse is suspected, ensuring as quickly as possible that the student(s) are safe and protected from harm.
9. Promoting friendship in the workshop setting.
10. Promoting an environment that is conducive to learning and improvement of skills.
11. Promoting self-respect and respect of others

Unacceptable behaviours for I Love Books Community

As I Love Books community involved in child-related work we must not:

1. Ignore or disregard any concerns, suspicions, or disclosures of child.
2. Develop a relationship with any student that could be seen as favouritism or amount to ‘grooming’ behaviour (for example, offering gifts).
3. Exhibit behaviours or engage in activities with students which may be interpreted as abusive and not justified by the educational, therapeutic, or service delivery context.
4. Ignore behaviours by other adults towards students when they appear to be overly familiar or inappropriate.
5. Discuss content of an intimate nature or use sexual innuendo with students.
6. Treat a child unfavourably because of their disability, age, gender, race, culture, vulnerability, sexuality, or ethnicity.
7. Communicate directly with a student through personal or private contact channels (including by social media, email, instant messaging, texting etc) except where that communication is reasonable in all the circumstances, related to schoolwork or extra-curricular activities or where there is a safety concern or other urgent matter.
8. Photograph or video a child in a school environment unless permission is granted by the parent or guardian for advertising purposes.
9. In the workshop where students are present, consume alcohol or take illicit drugs under any circumstances.

Student Code of Conduct

1. Respectful of yourself and others.
2. Co-operative, collaborative and considerate.
3. Reasonable, related, and respectful – e.g., finishing assigned task, written or verbal apologies, reimbursement for lost or damaged items, withdrawal of privileges, withdrawal from class.
4. Non-punitive (onus/responsibility is with the child) – e.g., meeting deadlines, contracts, responsibility for own belongings.
5. Allow progress to be reviewed regularly. In a respectful way, which encourages growth, write down or verbally communicate difficulties, concerns, and suggestions for the improvement of yourself, other workshop attendees, and the I Love Books Community.

This Code of Conduct was endorsed by I Love Books administration on 3^rd June 2021 for review if legislative or other changes require in the interim or no later than December 2021.