Refunds and Returns
Returns may happen. We want satisfied customers. We would like to start with a BIG “THANK YOU!”. If you are thinking of returns it just means you have bought some books from us.
Digital/Electronic products, CDs, Stationeries, Calculators, Workbooks, Study guides, Checkpoints, Sale Items, and DVD's are the firm sale and are non-refundable.
Non-digital goods may be returned for a refund provided they returned within 7 days of delivery in the original condition, accompanied by the tax invoice. If you have paid the invoice through the store credit, the refunds will only be made as a store credit.
‘Original condition’ means items in original shrink-wrapping with any enclosed CD's, disks, licenses or passwords unopened.
If there is a problem with a purchase or an error on your order, e-mail sales@ilovebooks.com.au or call (03) 9898 1677 and we will assist you. If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.