Refunds and Returns
Returns may happen. We want satisfied customers. We would like to start with a BIG “THANK YOU!”.
Digital/Electronic products, CDs, Stationeries, Calculators, Workbooks, Study guides, Checkpoints, Sale Items, and DVD's are the firm sale and are non-refundable.
Non-digital goods may be returned for a refund provided they returned within 14 days of delivery in the original condition, accompanied by the tax invoice.‘Original condition’ means items in original shrink-wrapping with any enclosed CD's, disks, licenses or passwords unopened. Refunds will be made as store credits if the payment was made using store credit.
If there is a problem with a purchase or an error on your order, e-mail firstname.lastname@example.org or call (03) 9898 1677 and we will assist you.