Returns may happen. We want satisfied customers. We would like to start with a BIG “THANK YOU!”. 

Digital/Electronic products, CDs, Stationeries, Calculators, Workbooks, Study guides, Checkpoints, Sale Items, and  DVD's are the firm sale and are non-refundable.

Non-digital goods may be returned for a refund provided they returned within 14 days of delivery in the original condition, accompanied by the tax invoice.‘Original condition’ means items in original shrink-wrapping with any enclosed CD's, disks, licenses or passwords unopened. Refunds will be made as store credits if the payment was made using store credit.

If there is a problem with a purchase or an error on your order, e-mail  sales@ilovebooks.com.au or call (03) 9898 1677 and we will assist you.